Level of multidimensional satisfaction in patients assisted in a maxillofacial surgery service
Keywords:
multidimensional satisfaction, quality, SERVPERF method, dentofacial deformity, Maxillofacial Surgery Service.Abstract
A descriptive, cross-sectional and randomized study of 26 adult patients with diagnosis of dentofacial deformities was carried out. They were assisted in the Maxillofacial Surgery Service of “Saturnino Lora Torres” Teaching Clinical Surgical Provincial Hospital in Santiago de Cuba, from January, 2008 to December, 2013, aimed at evaluating the level of satisfaction with the care received, for which a questionnaire of multidimensional character was applied (model of deficiencies or SERVPERF method). In the series it was observed that patients were satisfied with 3 of the 5 analyzed dimensions. The attributes with which they felt unsatisfied corresponded to the tangible elements dimensions and response capacity, with the lowest average scores. Finally, it is imposed that the main institutional and health sector direction authorities pay more attention to these deficiencies, in order to increase the level of satisfaction in the different aspects pointed out.
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