Quality management in the Cuban health system

Authors

  • Julio César Serra Rodríguez Hospital General Docente “Dr. Juan Bruno Zayas Alfonso”, Universidad de Ciencias Médicas, Santiago de Cuba

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References

1. Albrecht K. La Revolución del servicio. Santa Fé de Bogotá: Serie Empresarial; 1990.

2. Berry L, Bennet C, Brown C. Calidad del servicio: una ventaja estratégica para instituciones financieras. Madrid: Díaz de Santos; 1993.

3. Bordart D. Cambios y vías para el cambio. Reino Unido: Total Quality Management; 1992.

4. Corporación Andina de Fomento. Productividad y Calidad. Manual del Consultor. Venezuela: Nuevos Tiempos; 1990.

5. Deming W. E. Calidad y productividad. La salida de la crisis. Madrid: Díaz de Santos; 1989.

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Published

2016-05-07

How to Cite

1.
Serra Rodríguez JC. Quality management in the Cuban health system. MEDISAN [Internet]. 2016 May 7 [cited 2025 Jun. 3];20(5). Available from: https://medisan.sld.cu/index.php/san/article/view/767

Issue

Vol. 20 No. 5 (2016): MEDISAN

Section

Letters

License

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